Frequently Ask Questions

Frequently Asked Questions (FAQs) — Beauty Coz

Welcome to the FAQ section of Shopy Coz. Here are answers to the most common customer questions about orders, products, delivery, and payments.

❓ What products do you sell?

We sell a wide range of cosmetic and personal care products including skincare, serums, creams, cleansers, sunscreens, and beauty items from multiple well-known brands.

❓ Are your products original and authentic?

Yes. We aim to source and sell only authentic and quality-checked cosmetic products from trusted suppliers and distributors.

❓ Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available in selected service areas. If COD is available for your location, it will appear at checkout.

❓ How long does delivery take?

Delivery usually takes 2–5 business days depending on your city and courier service. Remote areas may take slightly longer.

❓ Do you offer nationwide delivery?

Yes, we provide nationwide delivery wherever courier coverage is available.

❓ Can I open the parcel before payment in COD?

Courier policies usually do not allow open-before-payment. If there is any issue after delivery, you can contact our support team within the allowed claim time.

❓ What if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with photos or a video. We will review the case and offer a replacement or refund if approved.

❓ Can I return a cosmetic product if I don’t like it?

Due to hygiene reasons, opened or used cosmetic products cannot be returned unless they are damaged, defective, or incorrect.

❓ How can I request a return or refund?

Contact our customer support with:

• Order number

• Issue details

• Product photos/video proof
  We will guide you through the next steps after review.

❓ Can I cancel my order?

Orders can be canceled only before shipment. Once dispatched, cancellation is not possible.

❓ Do you provide skincare consultation?

We can provide general product guidance, but for medical or skin conditions, please consult a qualified dermatologist.

❓ How can I contact customer support?

You can contact us through our website contact form, WhatsApp, or email listed on our Contact Us page.