Return & Refund Policy

At Shopy Coz, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted. By placing an order with us, you agree to the terms below.

1. Eligibility for Returns

You may request a return or replacement if:

• The product received is damaged or defective

• You received the wrong item

• The product is expired at the time of delivery

• The item is unused and in original sealed packaging

To be eligible, you must contact us within 48 hours of delivery with proof (photos/video) of the issue.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund unless damaged or incorrect:

• Opened or used cosmetic and skincare products

• Perfumes that have been sprayed or unsealed

• Personal care items

• Items without original packaging

• Clearance or promotional items

3. Return Request Process

To request a return:

1. Contact our customer support team with your order number

2. Provide clear photos/videos of the product and packaging

3. Explain the reason for the return request

4. Wait for approval and return instructions

Returns sent without prior approval may not be accepted.

4. Refund Policy

Refunds are issued only when:

• A returned item is approved and received back (if return required), or

• A complaint is verified without need for return (case-based)

Refund methods may include:

• Store credit

• Bank transfer

• Original payment method (where technically possible)

Refund processing time: 5–10 business days after approval.

5. Replacement Policy

If your product is damaged, defective, or incorrect, we may offer a free replacement instead of a refund, depending on stock availability.

6. Order Cancellation

Orders can be canceled only if they have not yet been shipped. Once dispatched, orders cannot be canceled and will fall under the return policy rules.

7. Shipping Charges

• Original shipping charges (if any) are generally non-refundable

• Return shipping cost may be covered only if the mistake is from our side (wrong or damaged item)

8. Misuse of Policy

We reserve the right to refuse returns or refunds if there is evidence of misuse, repeated claims, or policy abuse.