Privacy Policy

At Shopy Coz, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or purchase our products. By using our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Email address

• Phone number

• Shipping and billing address

• Order and payment details

Technical Information

• IP address

• Browser type

• Device information

• Pages visited and usage behavior

Communication Data

• Messages sent through contact forms, email, or chat

• Customer support inquiries and feedback

2. How We Use Your Information

Your information is used to:

• Process and deliver orders

• Confirm payments and transactions

• Provide customer support

• Send order updates and service messages

• Improve our website and product offerings

• Prevent fraud and misuse

• Send promotional offers (only if you opt in)

3. Payment Information

We do not store your full payment card details on our servers. Payments are processed through secure third-party payment providers using encrypted systems. Cash on Delivery orders are processed only for fulfillment and delivery purposes.

4. Sharing of Information

We do not sell or rent your personal data. We may share limited information only with:

• Delivery and logistics partners (for order fulfillment)

• Payment processors

• Website and security service providers

• Legal authorities if required by law

All partners are expected to keep your information secure and confidential.

5. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Improve user experience

• Remember preferences

• Analyze traffic and performance

You can disable cookies in your browser settings, though some features may not function properly.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, misuse, or disclosure. However, no online system is 100% secure, so we encourage users to protect their account details as well.

7. Your Rights

You may request to:

• Access your personal data

• Correct inaccurate information

• Delete your data (where legally permitted)

• Opt out of marketing messages

You can contact us to make any such request.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

9. Policy Updates

We may update this Privacy Policy from time to time. Revised versions will be posted on this page with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact our support team through our website contact channels.